Troubleshooting

Section 21: Troubleshooting

21.1 Login & Access Issues

• "Unauthorized Access": Ensure you are logging in with the exact email address used for signup. If you are a member, verify the admin has granted you access.
• Missing Organisation: You may have been removed by an admin, or the organisation was deleted. Contact your organization's owner.

21.2 Data & Operational Errors

• Duplicate Member Error: The member already exists in your registry. Search for the member and edit their record instead of adding a new one.
• Export Failed: Large datasets may take time. Check your email for a download link if the browser download times out.
• Form Submissions Not Appearing: Verify that your form's status is set to "Published" and not "Draft".

21.3 Degraded Mode

If the dashboard shows "Degraded Mode", it means a non-essential service (e.g., Email) is experiencing downtime.

• Impact: New signups may be paused.
• Action: Core features (Members, Ledger) remain operational. Continue working as normal.

---