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Grievances & Complaints
Step-by-step operating guidance, expected outcomes, and checks that prevent common mistakes.
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Section 11: Grievances & Complaints
11.1 Internal Grievances
- Members can file internal grievances against organisation processes or other members.
- Admins manage these securely in the Grievances module, maintaining strict confidentiality.
11.2 Public Complaints (RWAs/Unions)
- The Complaints module allows tracking of external or infrastructure issues (e.g., broken streetlights, campus issues).
- Assign tickets to specific operators and track resolution SLAs.
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